Quick, Dependable ERPNext Help When Your Business Needs It
Reliable ERPNext Support That Keeps Your Business Running Smoothly
Keep your ERPNext stable, fast, and fully optimized. From urgent fixes to long-term improvements, ZikPro’s support team ensures your ERP runs smoothly every single day.
✔ Fast response & clear SLAs
✔ ERPNext experts only
✔ Fewer daily mistakes
✔ Root-cause solutions
✔ Secure & stable system
✔ Accurate reports & workflows
Fast Response • ERPNext Experts • Root-Cause Fixes • Cloud + Self-Hosted
Why Support is Necessary (Problem → Outcome Split)
A well-configured ERPNext system can still fail if users don’t know how to use it correctly.
Most ERP problems are not technical they are user-driven.
Without Proper Support
❌ Tasks get blocked by errors
❌ Approvals & workflows stop
❌ Reports show wrong numbers
❌ Data becomes inconsistent
❌ Performance gets slow
❌ Security risks increase
With the Right Support Partner
✔ Smooth daily operations
✔ Accurate reporting
✔ Minimal downtime
✔ Reliable workflows
✔ Stronger security
✔ More productive users
Support isn’t optional — it’s a requirement for long-term ERP success.
Our Support Philosophy
We believe ERPNext support should be fast, expert-driven, and focused on long-term stability. Our approach ensures your system stays reliable, secure, and ready to support your business growth without interruptions.
Quick Response
We reply fast so your work never stops.
SLA-based response times
Priority handling for critical issues
Expert Handling
Tickets handled only by ERPNext specialists.
No guesswork, clear diagnosis
Functional + technical coverage
Long-Term Solutions
We fix root causes for lasting stability.
Clean, maintainable fixes
Performance + security improvements
Support Services
Our support services are organized into clear categories so you can quickly access the help you need. Each area is handled by ERPNext specialists to ensure accuracy, stability, and long-term performance.
Functional Support
Help for day-to-day ERPNext usage to keep your team confident and productive.
Transaction and data entry assistance
Workflow usage and approvals support
User error correction
Module guidance and best practices
Reporting and daily issue resolution
Technical Support
Complete backend and system-level assistance to keep ERPNext stable and fast.
Server and hosting issues
Email configuration errors
Performance and speed optimization
API and third-party integrations
Database errors and background job failures
Configuration Support
Adjust and optimize ERPNext as your business processes evolve.
Roles and permission changes
Workflow configuration updates
Form and field adjustments
Print format customization
Reports and dashboards setup
Customization Support
Tailored solutions built to match your exact business requirements.
Custom fields and forms
Client-specific scripts and logic
Custom reports and dashboards
Portal and website enhancements
Scalable, maintainable custom solutions
Data Support
Ensure clean, accurate, and reliable data for better decision-making.
Data import and export
Correction of incorrect entries
Duplicate data cleanup
Opening balance adjustments
Ledger and stock reconciliation
Spreadsheet-ready data preparation
Module-Wise Support
Expert assistance for all ERPNext modules, including.
Accounts & Finance
Sales & CRM
Purchase & Stock
Manufacturing
Projects & Tasks
HR & Payroll
Helpdesk, Healthcare, Education, Agriculture, Assets, Quality
Custom and industry-specific modules
System Backup
We create full backups to protect your data before any changes are made.
Testing Environment
Upgrades are first tested in a staging environment to avoid live risks.
Compatibility Checks
Custom apps, scripts, and integrations are carefully reviewed.
Safe Upgrade Execution
The upgrade is performed with minimal downtime and strict controls.
Post-Upgrade Validation
We verify transactions, reports, workflows, and integrations before sign-off.
Upgrade Support
We create full backups to protect your data before any changes are made.
ERPNext upgrades bring new features, performance improvements, and stronger security but only when done correctly. We manage the complete upgrade process to ensure zero disruption, full compatibility, and a smooth transition to the latest version.
What You Gain from Upgrading
✔ Access to new ERPNext features
✔ Bug fixes and system stability
✔ Enhanced security and compliance
✔ Improved performance and speed
mpowering Your Team to Use ERPNext with Confidence
A powerful ERP system delivers results only when users know how to use it correctly. Our training and onboarding programs ensure your team understands ERPNext workflows, modules, and best practices so they work efficiently from day one.
Training Method
✔ Role-based training for each department
✔ Real business scenarios, not theory
✔ Hands-on practice with live data
✔ Clear explanation of workflows
✔ Focus on reducing user mistakes
Training Delivery
✔ Onsite and remote sessions
✔ Module-wise structured training
✔ Step-by-step user documentation
✔ Video recordings for reuse
✔ Refresher sessions for teams
Flexible ERPNext Support Plans for Every Business
Every business has different support needs. That’s why we offer flexible ERPNext support models whether you need ongoing monthly help, long-term stability, or expert assistance on demand.
Monthly Support
Businesses needing regular assistance
Functional and technical support
Continuous system monitoring
Regular configuration updates
Bug fixes and issue resolution
Monthly review and guidance
Annual Support Contract (AMC)
Long-term reliability and priority support
Full-year coverage
Priority ticket handling
Emergency and critical support
Free consultation and advice
Annual system health audit
Support on Demand (Pay As You Go)
Occasional or short-term support needs
Pay only for hours used
No long-term commitment
Fast access to ERPNext experts
Ideal for specific issues or tasks
Dedicated Support Engineer
High-availability and mission-critical systems
Dedicated ERPNext specialist
Daily system health checks
Real-time issue resolution
Direct communication channel
Full ownership of ERPNext stability
How Our ERPNext Support Works
Our structured five-step workflow ensures fast response, accurate resolution, and long-term stability so your ERPNext system keeps running without disruption.
Step 1
Raise a Support Ticket
WhatsApp, email, phone, or support portal
Quick acknowledgment of request
Ticket priority assignment
Initial issue details captured
SLA tracking starts immediately
Step 2
Diagnosis & Analysis
Review system logs and errors
Check configurations and workflows
Analyze user actions
Identify root cause
Assess impact on operations
Step 3
Fix & Implementation
Configuration corrections
Code or script fixes
Database adjustments
Permission and workflow updates
Performance optimization
Step 4
Testing & Verification
Test transactions and documents
Validate reports and dashboards
Check linked modules
Verify integrations
Confirm system stability
Step 5
User Guidance & Closure
Explain the applied solution
Share best practices
Provide prevention tips
Confirm user satisfaction
Close ticket after approval
Don’t see your industry? We also handle real estate, logistics, trading, automotive, and custom business models.
Everything Covered in Our ERPNext Support
Our support is not limited to fixing issues. We actively monitor, optimize, and protect your ERPNext system so it stays reliable, secure, and future-ready.
System Stability & Performance
Bug fixing and error resolution
Performance monitoring
Speed and load optimization
Background job monitoring
System health checks
Data Accuracy & Control
Data cleanup and correction
Duplicate removal
Ledger and stock balancing
Opening balance fixes
Import / export support
Workflows & Automation
Workflow setup and fixes
Approval flow optimization
Alerts and notifications
Automation rules
Process improvement guidance
Reports & Dashboards
Custom and standard reports
Dashboard configuration
KPI tracking setup
Report accuracy validation
Management-level views
Communication & Integrations
Email configuration
SMS setup
API integration support
Third-party tool connections
Integration troubleshooting
Security, Updates & Protection
ERPNext updates and patches
Backup management
Server monitoring
Security best practices
Access and permission reviews
Documentation & Training
User documentation
Process guides
Refresher training sessions
Best practice sharing
Ongoing system guidance
Zikpro A Trusted ERPNext Support Partner
Companies choose ZikPro because we don’t just fix problems—we take full responsibility for the stability, performance, and long-term success of their ERPNext system.
Fast Response Times
Quick acknowledgment and action to minimize business disruption.
ERPNext Experts Only
Your system is handled by specialists with deep ERPNext experience.
Accurate, Proven Solutions
We diagnose correctly and fix issues at the root level.
Affordable & Flexible Plans
Support models designed to fit different business sizes and budgets.
Zero-Downtime Approach
Fixes and changes implemented with business continuity in mind.
Cloud & Self-Hosted Expertise
Support for Frappe Cloud, private servers, and on-prem setups.
Long-Term System Reliability
We focus on stability, scalability, and future readiness.
We Stay Until It’s Fixed
No shortcuts issues are closed only after full resolution and validation.