Terms & Conditions – Zikpro Ltd

Last Updated: 2025

These Terms & Conditions govern your access to and use of the website and services offered by Zikpro Ltd, a UK-registered company. By using our website or engaging our ERPNext services, you agree to be bound by these Terms. If you do not agree, you should stop using our website and services immediately.

1. Company Information

Zikpro Ltd
27, Old Gloucester Street, WC1N 3AX
London, United Kingdom
Email: info@zikpro.com

2. Definitions

“Company”, “We”, “Us”, “Our” – Refers to Zikpro Ltd
“Client”, “You”, “Your” – Refers to any user, customer, or business engaging our services
“Services” – ERPNext implementation, customisation, hosting, development, support, consultation, training, and any products or resources provided by Zikpro
“Website” – zikpro.com and all related pages

3. Use of the Website

You agree to use the website for lawful purposes only. You must not:

Use the site to transmit harmful, defamatory, or illegal content
Attempt unauthorized access to servers, systems, or private areas
Interfere with website security or functionality

We reserve the right to block or restrict access to users who violate these terms.

4. Services Provided

Zikpro Ltd provides ERPNext-related services including:

ERPNext Implementation
Customisation & Development
Data Migration
Cloud Hosting
Support & Maintenance
Consultation & Training
ERPNext Trial Setup
Integrations and API development

Service scope, deliverables, timelines, and pricing are defined in a formal proposal or agreement before work begins.

5. Payment Terms

All invoices must be paid according to the payment schedule provided in your agreement.
Late payments may result in delays or suspension of services.
Deposits (if required) are non-refundable.
Hosting charges, support plans, or subscription-based services must be paid in advance.

Failure to pay on time may result in:

Suspension of access
Delay in delivery
Additional fees
Termination of service

6. Client Responsibilities

You agree to:

Provide accurate information needed for the project
Supply timely access to systems, accounts, or files when required
Review project deliverables and provide feedback promptly
Ensure all data provided is owned by you or you have permission to use it

We are not responsible for delays caused by missing or incorrect information.

7. Intellectual Property Rights

All content on this website (text, graphics, branding, code) is owned by Zikpro Ltd.
Custom development produced for clients may be transferred to the client as agreed, except for proprietary tools, libraries, or frameworks used internally.
ERPNext and its trademarks belong to Frappe Technologies Pvt. Ltd.

You may not copy, reproduce, or distribute website content without written permission.

8. ERPNext Hosting & Data Responsibility

If we host your ERPNext system:

You remain the data controller
We act as the data processor under UK GDPR laws
We will not access your data unless required for support
You are responsible for data accuracy and backups unless a backup plan is included in your package

We are not liable for data loss caused by:

Client error
Misuse of the system
Third-party integrations
Hardware failures outside our hosting provider’s control

9. Support & Maintenance

Support includes:

Bug fixing
Technical assistance
System improvements
Feature clarification

Support does not include:

New features
Custom development
Major redesigns
Data cleanup
Third-party system troubleshooting

Additional work will be billed separately unless covered under a support contract.

10. Limitation of Liability

Zikpro Ltd is not liable for:

Loss of data
Loss of revenue or profits
Business interruption
Errors caused by third-party services
Incorrect system use by the client
Delays caused by client-side issues

Our total liability will not exceed the total service fees paid by the client in the last 12 months.

11. Project Timelines

Project timelines are estimates. Changes in requirements, slow feedback, unexpected client delays, or additional requests may extend the timeline.

12. Confidentiality

We treat all client information, business details, and data as confidential.
We do not share your information with third parties except:

When legally required
When needed for service delivery (hosting providers, payment processors, etc.)

13. Termination of Services

We may terminate service if:

You breach these Terms
Payments are repeatedly late
You engage in illegal or harmful activity

You may also terminate services, but no refunds are provided for work already completed or ongoing subscription plans.

14. Third-Party Services

Our website or projects may involve third-party software or integrations.
We are not responsible for:

Their uptime
Their policies
Their pricing changes
Their security issues

15. Changes to Terms

We may update or modify these Terms at any time.
Updated versions will be posted on this page with a new “Last Updated” date.

Continued use of our website or services means you accept the updated Terms.

16. Contact Us

For questions regarding these Terms & Conditions: