Terms and Conditions

Information about the business.

Zikpro Ltd

27 Old Gloucester Street, WC1N 3AX

London, UK

Email: info@zikpro.com

What do these words mean?

Through out the website the words, “company,” “Us,” and “Our,” all refer to Zikpro Ltd

Customization, hosting, development, support, consultation, and training all collectively refer to our “Services.”

“You,” “your,” and “client,” refer to any business/person/customer who avails our services.

How to Use the Site?

By using this site, you agree to comply to the rules, and abide by any malicious intervention. You must not:

⦁ Provide false/ misleading information

⦁ Attempt to creep into secure data sites

⦁ Execute actions that could compromise site’s functionality

⦁ Send spam messages

⦁ Offend intellectual property.

What kinds of services are available?

Zikpro Ltd provides services related to ERPNext, such as:

• Getting ERPNext Ready

• Customisation and Development

• Moving Information

• Cloud Hosting

• Help and Upkeep

• Training and Advice

• How to Set Up an ERPNext Trial

• Building APIs and making connections

A formal proposal or agreement sets the price, the terms of service, the deliverables, and the deadlines before work can begin.

Payment Terms.

• You need to pay all of your bills on time, as stated in your payment schedule.

• Services may be delayed or stopped if you don't pay on time.

• Deposits are not refundable, even if you need them.

• You need to pay for hosting, support plans, or subscription-based services in advance.

You might:

• Access is blocked for a short time

• The delivery is late.

• More costs

• Ending of service

⦁ At Zikpro Ltd, we value your time and our team’s efforts, we expect you to respect the following payment terms.

All the bills against any services availed shall be paid on due time, incompetence to make timely payment can result in undesired outcomes including the withdrawal of our service(s)

Any deposit made is non refundable.

Advances payment is expected for hosting, support plans, and subscription based services.

Failure to accept our payment terms can result in:

Temporary blockage of access

Late delivery of services

Higher than contractual cost

Termination of Service(s)

What the client needs to do.

By coming into the contract with us, you hold yourself responsible to deliver us with complete, and accurate knowledge, state your expectations, and disclose any necessary information that is needed for the completion of the project.

Intellectual Property Rights

Zikpro Ltd owns all the graphics, text, and code on this website. Clients can enjoy custom developmental work however they can not exercise any personal rights on proprietary tools, libraries, or frameworks used internally. Sharing, copying, or printing of any content from the website is strictly prohibited.

Data and hosting responsibilities for ERPNext.

If we run your ERPNext system:

• You still have control over the data.

• According to UK GDPR laws, we are the data processor.

• We won't look at your data unless we have to in order to help you.

• You are responsible for making sure your data is correct and backed up, unless your package comes with a backup plan.

We are not responsible for losing data because of:

• The client made a mistake

• Not using the system correctly

• Connections with other companies

• Our hosting provider can't fix hardware problems that we have

Help and maintenance.

Support includes:

•Fixing problems

• Help with problems with technology

• Changes that make the system better

• Clarification of features

Support does not cover:

• Things that are new

• Development that fits your needs

• A lot of changes to the design

• Making data clean

• How to fix problems with systems that aren't yours

Extra work will cost extra unless it is covered by a support contract.

Limiting Responsibility.

If we run your ERPNext system:

• You still have control over the data.

• According to UK GDPR laws, we are the data processor.

• We would not intervene into your data unless a task demands such.

• We are not responsible for your data back up unless our service includes so.

Timelines for Projects.

Project timelines are just guesses. The timeline may be pushed back by changes in requirements, slow feedback, delays from clients that weren't planned for, or new requests

The proposed timeline for the project completion is an estimate, and is subjective to the following:

⦁ Delayed responses and/or feedback by the client

⦁ Additional requests by the client

⦁ Unforeseen events.

Hiddenness.

⦁ We never share our clients' personal information, business information, or data with anyone else.

⦁ We won't give your information to anyone else unless:

⦁ • When the law says so

⦁ • When necessary for service delivery, such as payment processors, hosting providers, and so on

WE RESPECT YOUR DATA

We keep your businesses’ information and data confidential and private unless we are bound by any law or regulation to share the information.

End of Services.

If we stop providing service, it could be because:

• You don't follow these rules

• Payments are always late.

• You do things that are bad for you or against the law.

You can also cancel services, but you won't get your money back for work that has already been done or for plans that are still in effect.

The termination of our service could be because of the following reasons:

⦁ You did not comply to the afore laid rules

⦁ A fraudulent activity was spotted at your end

⦁ You failed to pay timely.

Services from Other Businesses.

Our website or projects may include software or integrations from other companies.

We are not responsible for:

• How long they stay awake

• Their rules

• Changes in the prices they charge

• Their safety issues

Modifications to the Terms.

Our service may include integrations from other businesses, in such case we are not responsible for what thy charge, their privacy policy, or any conduct from their behalf.

Get in touch with us.

If you have any questions about these Terms and Conditions:

Email: info@zikpro.com