We have successfully submitted a Sales Invoice in ERPNext, but the customer outstanding balance is not updating in the Customer Ledger and Accounts Receivable reports.
GL Entries seem to be created, but the customer balance remains unchanged. This issue is affecting our receivable tracking and financial reports.
This issue is usually caused by incorrect customer account mapping or invoice configuration.
Please check the following:
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Open Customer Master
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Verify that the Default Receivable Account is set correctly.
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Go to Sales Invoice
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Ensure the Debit To account is a Receivable account, not a temporary or clearing account.
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Check Company → Default Accounts
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Confirm the default Accounts Receivable account is properly configured.
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Verify GL Entry:
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The invoice must debit the customer receivable account and credit income.
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If changes were made after posting:
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Cancel and repost the Sales Invoice.
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After correcting these settings, the customer outstanding balance will update correctly.
