ERP Hosting Terms – Zikpro Ltd

Last Updated: 2025

These ERP Hosting Terms govern the use of ERPNext hosting services provided by Zikpro Ltd, a UK-registered company.
By purchasing or using our hosting services, you agree to comply with the terms outlined below.

1. Service Overview

Zikpro Ltd provides ERPNext hosting services, which may include:

Server provisioning
ERPNext installation and setup
Backups (if included in your plan)
Security monitoring
Performance optimization
Support for hosting-related issues

Hosting services are delivered via trusted data centers located in the United Kingdom and/or European Union, depending on the plan.

2. Client Responsibilities

You agree to:

Disseminate true account information
Limit the hosting service to legally accepted business activities.
Upkeep strong passwords and user access controls.
Ensure adherence to approved security practices.
Practice prompt notification of any suspected irregularities.

Any activity that occurs under your ERPNext instance, is your primary responsibility.

3. Data Ownership

You have full and complete ownership of your data, Zikpro Ltd does not claim any rights over it. The data concerned here includes:

Financial data
Customer data
HR/employee data
Inventory, sales, or business records
Custom modules/content

Zikpro Ltd is only responsible to process your data.

4. Data Access by Zikpro Ltd

We have the right to access your ERPNext system in the following circumstances:

When you request support
When you approve access
When a need of Emergency troubleshooting arises
When the system stability and/or security is at stake.
Upkeeping your data’s integrity is our utmost priority_ we avoid using your data for any informative purpose(s).

5. Security Measures

We are determined to implement strict security controls inclusive of:

SSL/HTTPS encryption
Firewall protection
Secure server configurations
Role-based access
Limited authorized staff access
Automated health checks

Despite the afore mentioned measures, with respect to the nature of the hosting environments, we cannot guarantee 100 percent security. secure.

Zikpro Ltd does not take any accountability for data losses or breaches in result of any of the following:

Negligence from the client
Poor passwords
Third-party integrations
Custom code installed by clients
Unsupported plugins or modifications

6. Backups

Backups are provided based on the hosting plan you have chosen. We provide the following types of backups:

Daily backups (if included in your package)
Weekly backups
On-demand backups (extra charges may apply)

The data backed up gets stored securely and is retained for the subscribed retention period in view of your hosting plan.

Zikpro Ltd does not claim any responsibility for data loss in case of the following:

Client discontinues backups
Client deletes data and requests recovery post retention period
Client entertains the risk of corrupt data because of third part app usage.

7. Uptime Commitment

Our team’s performance, driven by excellence, aims for 99% uptime, exclusive of:

Scheduled maintenance
Emergency fixes
Network disruptions beyond our control
Data center outages
Client-side issues

In case major downtime, we will communicate updates through email or support channels.

8. Maintenance & Updates

We may perform scheduled maintenance for:

Security patches
OS-level updates
ERPNext updates (optional & controlled)
Server optimization

You will be notified in advance unless emergency action is required.

9. ERPNext Version Upgrades

ERPNext occasionally introduces upgrades_ these do not get automatically applied to your system unless:

Promised in your hosting plan,
You ask for the updates to be applied,
They are needed to ascertain security.

We my charge for updates in view of the complexity.

10. Prohibited Activities

We are committed to deliver the best hosting services, and upkeep our client’s data integrity, for such reason we highly prohibit the following:

Hosting content in violation of the law
Spamming, phishing, or fraud
Exploiting server vulnerabilities
Running heavy scripts irrelevant to ERPNext
Sharing login credentials publicly
Attempting to gain unauthorized access

Violation may result in unfavorable outcomes those being immediate suspension without refund.

11. Liability & Limitations

Zikpro Ltd does not extend its responsibility to any of the below listed circumstances:

Loss of revenue or profits
Indirect or consequential damages
Data loss caused by client or third-party tools
Misuse or misconfiguration by client
Downtime caused by external providers
Security breaches outside our control

We are only liable to the services guaranteed under hosting fee in the period of latest 12 months.

12. Billing & Cancellation

Please be enlightened with our criteria pertaining to billing invoices:

Hosting fees are prepaid,
Fees are non-refundable,
Subscriptions renew automatically unless cancelled,
Cancellation must be made before the next billing cycle,
Service will cease at the end of the paid period.

We do not practice partial refunds for the unused days.

13. Suspension & Termination

We would not stay committed to hosting in the following circumstances:

Failure to pay,
Execution of prohibited activities through the system,
Breach of security,
Violation of contractual terms.

We hold complete authority and can duly practice it in the cases of repeated violations.

14. Data Retrieval on Cancellation

In case the service gets cancelled, you may request:

Full database export
Files export
Custom app/code export

Requests must be made before service expires.
After expiration, data may be permanently deleted.

15. Changes to Hosting Terms

We may update these Terms periodically.

Continued use of our hosting services implies the acceptance of the updated terms.

16. Contact Information

For any queries in regards of hosting, please reach out to us on any of the following:

Zikpro Ltd
27, Old Gloucester Street, WC1N 3AX
London, United Kingdom
Email: info@zikpro.com