Privacy Policy – Zikpro Ltd

Last Updated: 2025

This Privacy Policy explains how Zikpro Ltd, a UK-registered company, collects, uses, stores, and protects your personal data when you visit our website, use our ERPNext services, or contact us.
We comply fully with UK GDPR, EU GDPR, and applicable data protection laws.

By using our website or services, you agree to the practices described in this Privacy Policy.

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1. Who We Are

Zikpro Ltd
27, Old Gloucester Street, WC1N 3AX
London, United Kingdom
Email: info@zikpro.com

We provide ERPNext implementation, customisation, hosting, consulting, and support services.

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2. Data We Collect

A) Information You Provide Directly

• Name

• Company name

• Email address

• Phone number

• Billing and invoicing information

• Project requirements

• Contact form submissions

• Support/chat communication

B) Information Automatically Collected

• IP address

• Device type

• Browser type

• Operating system

• Pages visited

• Time spent on pages

• Referral URLs

• Cookies and tracking data

C) For Clients Using ERPNext Systems

(If you host with us or use ERPNext through our servers)

• User account details

• Transactional data (sales, purchases, stock, HR, etc.)

• Employee data (if provided by you)

• Custom app or module data

• Audit logs and system activity

We do not access your ERPNext data unless you explicitly request support or troubleshooting.

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3. How We Use Your Information

We use your information to:

• Provide ERPNext implementation and support

• Respond to inquiries and requests

• Improve website performance and user experience

• Provide technical support

• Manage customer accounts and billing

• Send updates or service-related communication

• Secure and monitor platform usage

• Comply with legal obligations

We never sell or rent your personal data to third parties.

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4. Legal Basis for Processing (UK-GDPR)

We process your data based on:

• Contractual necessity (to deliver services)

• Legitimate interest (analytics, support, fraud prevention)

• Consent (contact forms, marketing opt-in)

• Legal obligations (tax, compliance, invoicing)

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5. Cookies & Tracking

Our website uses cookies to:

• Improve site performance

• Analyse traffic

• Cache pages for faster loading

• Track analytics for SEO

• Maintain session security

You can disable cookies from your browser settings anytime.

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6. Data Sharing

We only share data with:

• Trusted hosting providers

• Payment processors

• ERPNext/Frappe Cloud (if you choose their hosting)

• Email communication tools

• Legal authorities, if required

All third-party providers comply with GDPR and use secure data-handling practices.

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7. Data Storage & Security

We use strong security practices including:

• Encrypted servers (HTTPS & SSL)

• Firewall protection

• Regular security audits

• Two-factor authentication

• Encrypted backups

• Restricted access based on roles

Your data is stored in UK or EU servers, depending on your preference.

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8. Data Retention

We retain your data only as long as necessary:

• Client project data: until the service lifecycle ends

• Billing records: 6 years (legal requirement)

• Inquiry emails: 12 months

• ERPNext hosted data: until you request deletion

You may request deletion anytime.

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9. Your Rights (UK-GDPR)

You have the right to:

• Access your data

• Correct inaccurate data

• Delete your data

• Request data portability

• Limit or object to processing

• Withdraw consent

• File a complaint with ICO (UK authority)

To exercise your rights, email us at: info@zikpro.com

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10. Third-Party Links

Our website may contain external links. We are not responsible for the privacy practices of third-party websites.

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11. Data for ERPNext Hosting Clients

If you use our ERP hosting:

• You remain the data controller

• We act as the data processor

• We access your ERP data only when requested

• Data remains confidential and never shared

All data is protected under GDPR data processing rules.

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12. Children’s Privacy

Our services are not intended for individuals under 16.
We do not knowingly collect children’s data.

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13. Changes to This Policy

We may update the policy from time to time.
The latest version will always be available on this page.

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14. Contact Us

For any privacy concerns or data requests, contact:

Zikpro Ltd
27, Old Gloucester Street, WC1N 3AX
London, United Kingdom
Email: info@zikpro.com