A Quality Action is created on a Quality Review or Customer Comment to correct unsatisfactory outcomes or to anticipate potential problems from happening. It is a formal process for recording, executing, and monitoring corrective and preventive action.

Quality Action is a normal feature intended to provide compliance to industry standards like GMP, ISO 9001, ISO 14001, TSCA, REACH, and many more. It allows organizations not only to resolve short-term issues but also to remove root causes so that long-term process stability is maintained.

Quality Action workflows provide a controlled process, which leaves little room to repeat issues as it enforces responsibility, documentation, and formal follow-up. Scheduling activities, acts, and time requires responsible corrective and preventive measures to be carried out effectively.

Quality Actions can be prepared for a Quality Goal or for Customer Feedback that falls below the desired quality standards. Either a Corrective Action (CA) or a Preventive Action (PA) can be taken, depending on the situation, to provide proactive and reactive quality management.

To view Quality Action, proceed to:

1. Prerequisites

It is recommended that before inventing and using a Quality Action, the following should be created:

• Quality Review: Makes sure that there is a record of performance review against quality objectives.
• Quality Feedback: Records customer feedbacks or complaints that brings to the fore deviations or problems requiring attention.

They are the foundation documents on which Quality Action is raised.

2. How to Create a Quality Action

1. Navigate to the Quality Action list and select the Add Quality Action option.
2. Choose whether it is a Corrective or Preventive Action.
   • Corrective Action (CA): Takes care of a detected problem to restore processes into compliance.
   • Preventive Action (PA): Eliminates causes to prevent future occurrence.
3. Link the source of the action: select the Review (Quality Review) or the Feedback (Quality Feedback). You can also link the Quality Goal and Quality Procedure.
4. Enter the suggested Resolution of the identified issue in the Resolutions table. They may be modification of a process, training, design, or systems.
5. Save the record to reflect the act.
6. The Status field is set by the system:
   • Open: Action in progress or under consideration.
   • Completed: All resolutions are completed.

This gives everyone correct visibility and responsibility for all corrective and preventive actions undertaken.

3. Related Topics

• Quality Goal
• Quality Review
• Quality Procedure

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