Refund Policy – Zikpro Ltd

Last Updated: 2025

This Refund Policy outlines the conditions under which refunds may or may not be issued by Zikpro Ltd, a UK-registered company providing ERPNext implementation, customisation, hosting, and support services.
By purchasing or using our services, you agree to the terms below.

1. General Refund Policy

Zikpro Ltd provides professional, labor-based, and time-based services, including ERPNext implementation, development, hosting, and consultation.
Because of the nature of these services, all payments are final and non-refundable, except where explicitly stated in this policy.

We do not offer refunds for work already completed, hours spent, consultations delivered, or digital configurations performed.

2. No Refunds for Service-Based Work

Refunds will not be provided for:

• ERPNext implementation

• Custom development or module creation

• Integration services

• Data migration

• Technical support or troubleshooting

• Consultations or strategy sessions

• Training sessions

• Hosting and subscription plans

• Onboarding or setup fees

• Any partially completed work

Once work has been started, the payment becomes non-refundable.

3. Deposits & Advance Payments

Any deposit or upfront payment made for a project is strictly non-refundable.
Deposits cover time allocation, planning, scheduling, and initial resource commitment.

4. Subscription / Hosting Fees

Hosting, maintenance, or support subscriptions are prepaid services.

Therefore:

• Fees are non-refundable once the billing period starts

• Mid-cycle cancellations do not result in partial refunds

• Non-usage of the service does not qualify for a refund

Clients must cancel before the next billing date to avoid renewal.

5. Change of Mind

Refunds are not granted in cases where a client:

• Changes their mind after purchasing

• No longer needs the service

• Finds an alternative provider

• Delays their own project

• Fails to provide requirements or access

• Cannot continue due to internal business issues

Zikpro Ltd is not responsible for personal or business circumstances affecting your decision.

6. Project Cancellation by Client

If a client chooses to cancel the project:

• No refund will be issued for any payment already made

• Work completed until the cancellation date will be delivered (if applicable)

• No future work will be performed after cancellation

7. Project Cancellation by Zikpro Ltd

We reserve the right to cancel a project if:

• The client violates our Terms & Conditions

• Payments are repeatedly delayed or fail

• The client becomes unresponsive for an extended period

• The client engages in inappropriate or illegal behaviour

In this case, no refund will be issued for completed or ongoing work.

8. Quality Assurance & Revisions

We provide revisions only as outlined in the project agreement or proposal.
Revisions do not include:

• New features

• Workflow redesign

• Additional customisation

• New modules

• Tasks not included in the original scope

Requests outside scope will be billed separately.

9. Refunds for Digital Licenses or Third-Party Costs

If a project requires third-party tools, hosting, or licenses:

• These fees are non-refundable

• The client is responsible for all third-party costs

• We are not responsible for third-party downtime or policy changes

10. Fraudulent Payments

If a payment is reported as fraudulent or results in a chargeback:

• All services will be suspended immediately

• Legal action may be taken

• Chargeback fees and recovery costs will be billed to the client

11. Exceptions (Rare Cases)

A refund may only be considered if:

• The payment was charged twice (duplicate transaction)

• The payment was processed in error

• The service was not started at all and no work was performed

In such cases, the refund will be issued only for the incorrect charge.

12. Contact for Refund Questions

For any concerns related to this Refund Policy, contact:

Zikpro Ltd
27, Old Gloucester Street, WC1N 3AX
London, United Kingdom
Email: info@zikpro.com